Similar to the Facebook management just add a new account in the Omnidesk application in the admin section by navigating to Channels > Twitter > Add account. When you create an account you will be asked by Twitter to give Omnidesk permissions to read and respond to messages to your account. When you accept Omnidesk will from then receive new public and private messages. When you open a twitter ticket you will be able to directly respond to Twitter messages from Omnidesk.
Last modified 5yr ago