Raw data - BI
Business Intelligence
All these methods require the key-permission: API_RAW_TABLE_READ.
Get available data and columns
GET
https://account.omnidesk.com/api/v2/raw
The index lists all available data through the raw endpoint. See the Response tab below for a sample response.
The following raw data is available:
Available table
tickets
messages
ticket_history
form_field_to_ticket
user_ticket_opened_history
telephone_calls_inbound
Requesting data for a given table
GET
https://account.omnidesk.com/api/v2/raw/tableData
The actual data can be fetched with this endpoint. Use the data of the method above to generate a valid URL with valid columns and filters.
Path Parameters
itemStart
integer
The record that should be started at, sample: 0
itemLimit
integer
Amount of records to return, default:1000, max: 5000
start
string
Timestamp of when the data should start, example: 2019-11-01 00:00
end
string
Timestamp of when the data should end, example: 2019-12-01 00:00
table
string
The table to get the data from, sample: telephone_calls_inbound
columns
string
comma seperated list of the columns you want data from
In the response tab above there is a result sample of this request for the following sample url: https://account.omnidesk.com/api/v2/raw/tableData?table=telephone_calls_inbound&columns=id, brand_id,ticket_id,assigned_to_user,time_created,time_wait_start,time_assigned, time_ended,time_wrapup_complete&itemStart=0&start=2020-02-25 00:00:00&end=2020-02-26 00:00:00
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