# E-mail

## Addresses

You can create a new addresses for your brand in the Omnidesk application at Admin settings. At your mail provider you should forward mail to your omnidesk primary email address: <supportbrandname@account.omnidesk.io>. After you've configured this you will receive the new emails in Omnidesk.

## SPF record

In order to allow Omnidesk to send mail for your domain (for instance: brand.com) we need to add a SPF record to your domains DNS. You can use the following data:

```
SPF spf.omnidesk.com
```

## DKIM

This option helps e-mail providers like for instance gmail and hotmail to authenticate the sender of the email.&#x20;