# E-mail ## Addresses You can create a new addresses for your brand in the Omnidesk application at Admin settings. At your mail provider you should forward mail to your omnidesk primary email address: . After you've configured this you will receive the new emails in Omnidesk. ## SPF record In order to allow Omnidesk to send mail for your domain (for instance: brand.com) we need to add a SPF record to your domains DNS. You can use the following data: ``` SPF spf.omnidesk.com ``` ## DKIM This option helps e-mail providers like for instance gmail and hotmail to authenticate the sender of the email. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.omnidesk.io/omnidesk/e-mail.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.