You can create a new addresses for your brand in the Omnidesk application at Admin settings. At your mail provider you should forward mail to your omnidesk primary email address: supportbrandname@account.omnidesk.io. After you've configured this you will receive the new emails in Omnidesk.

SPF record

In order to allow Omnidesk to send mail for your domain (for instance: brand.com) we need to add a SPF record to your domains DNS. You can use the following data:

SPF spf.omnidesk.com


This option helps e-mail providers like for instance gmail and hotmail to authenticate the sender of the email.

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