# Telephone ## Numbers You can ask our support team at the support address to create a new number for you or have an existing number ported in. ## IVR You can configure how your IVR operates from the Omnidesk application. Quite advanced options are available, but in general this should be a intuitive process. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.omnidesk.io/omnidesk/telephone.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.