Callflow

In a basic configuration there are only two requirements for our telephony to work:

A central Omnidesk number for your customers to call (see , in the sample below: +13512312311).
An agent with a browser or phonenumber.

That's it.

The following image shows how the callflow to Omnidesk can be configured (with in order: step 1, 2, 3):

Last updated 2 months ago

In a basic configuration there are only two requirements for our telephony to work:

A central Omnidesk number for your customers to call (see , in the sample below: +13512312311).
An agent with a browser or phonenumber.

That's it.

The following image shows how the callflow to Omnidesk can be configured (with in order: step 1, 2, 3):