In a basic configuration there are only two requirements for our telephony to work:

  1. A central Omnidesk number for your customers to call (see Numbers, in the sample below: +13512312311).

  2. An agent with a browser or phonenumber.

That's it.

The following image shows how the callflow to Omnidesk can be configured (with in order: step 1, 2, 3):

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