> For the complete documentation index, see [llms.txt](https://docs.omnidesk.io/omnidesk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnidesk.io/omnidesk/telephone/callflow.md).

# Callflow

In a basic configuration there are only two requirements for our telephony to work: 

1. A central Omnidesk number for your customers to call (see [Numbers](/omnidesk/telephone/numbers.md#numbers), in the sample below: +13512312311). 
2. An agent with a browser or phonenumber.

That's it.

The following image shows how the callflow to Omnidesk can be configured (with in order: step 1, 2, 3):

![](https://2573976339-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LD_uBf87dWLq3auLHfu%2F-MTBCgumBaBwSpGfEC-i%2F-MTBEflAMaKzc6dT3UCc%2Fimage.png?alt=media\&token=00b4cac0-d3d3-432e-a0a2-83c0b8a334b2)