Copy {
"type": "item",
"item": {
"assigned_group_id": 10003,
"assigned_user_id": 0,
"channel_account_id": "0",
"channel_id": 1,
"closed_at": null,
"created_at": "2019-09-28 22:06:16",
"customer_id": 626822,
"direction": "inbound",
"external_gui_url": "https://guiurl.brand.com/?ticketID=858462#20164564646592575",
"external_id": "BFFDAFF1-6E3F-2244-93EE-65A9CF3D0ECE.1",
"form_id": null,
"from": "thomas@test.com",
"from_name": "",
"grade_by_customer": null,
"icon": "e-mail",
"last_update": "2019-09-28 22:06:16",
"last_update_agent": null,
"last_update_customer": "2019-09-28 22:06:16",
"priority": "medium",
"show_timeline": 1,
"sla_breach_customer_wait_time": null,
"sla_breach_first_reply_time": "2019-10-01 12:00:00",
"sla_breach_next_reply_time": null,
"sla_breach_user_work_time": null,
"sla_next_breach": "2019-10-01 12:00:00",
"sla_next_breach_current_status": "active",
"sla_policy_id": 5,
"snooze_time": null,
"snooze_time_sent": null,
"title": "vraag van Thomas",
"to": "service@mybrand.com",
"to_name": "",
"status": "new",
"id": 858462,
"channel_name": "e-mail",
"channel_icon": "e-mail",
"brand_name": "MyBrand",
"brand_id": 2,
"timeline": [
{
"id": 4090647,
"ticket_id": 858462,
"item_type": "assigned_group_id",
"item_type_id": "10003",
"description": "Assigned to Servicee",
"initiated_by": "trigger: Assign to service",
"created_at": "2019-09-28 22:06:23",
"type": "event"
},
{
"to": null,
"from": null,
"image": "",
"created_at": "2019-09-28 23:30:13",
"pinned": 0,
"id": "3143281",
"channel_name": null,
"channel_icon": null,
"type": "note",
"status_new": "open",
"user_id": 254,
"user_name": "marleen",
"user_avatar": "",
"channel_id": 0,
"direction": "",
"content": "My intern note on this ticket",
"ticket_id": 858462,
"external_id": null,
"from_name": "",
"to_name": "",
"meta_data": "[]",
"in_queue": 0,
"send_at": null,
"files": []
},
{
"to": "service@mybrand.com",
"from": "thomas@test.com",
"image": "",
"created_at": "2019-09-28 22:06:17",
"pinned": 0,
"id": "3143690",
"channel_name": "e-mail",
"channel_icon": "e-mail",
"type": "message",
"status_new": "new",
"user_id": 0,
"user_name": "Anonymous",
"user_avatar": "",
"channel_id": 1,
"direction": "inbound",
"content": "<!DOCTYPE html PUBLIC \"-//W3C//DTD HTML 4.0 Transitional//EN\" \"http://www.w3.org/TR/REC-html40/loose.dtd\">\n<html><body><p><b>HTML</b> email content</p></body></html>\n",
"ticket_id": 858462,
"external_id": "BFFDAFF1-6E3F-2244-93EE-65A9CF3D0ECE.1",
"from_name": "",
"to_name": "",
"meta_data": "{\"to\":[{\"address\":\"service@mybrand.com\",\"name\":\"\"}]}",
"in_queue": 0,
"send_at": null,
"content_whole": "<b>HTML</b> content",
"email_details": "to: service@mybrand.com",
"email_show_reply_all": false,
"files": []
}
],
"following": false,
"sla_next_breach_seconds": 222706,
"customer": {
"id": 626822,
"brand_id": 2,
"external_primary_id": "20164564646592575",
"firstname": "T",
"lastname": "van Test",
"created_at": "2019-09-28 22:06:16"
},
"customer_channels": [
{
"id": 1194929,
"brand_id": 2,
"customer_id": 624822,
"channel_id": 1,
"unique_reference": "thomas@test.com",
"linked_by_user_id": 0,
"name": "e-mail",
"icon": "e-mail"
},
{
"id": 1194930,
"brand_id": 2,
"customer_id": 626822,
"channel_id": 2,
"unique_reference": "+3164568456",
"linked_by_user_id": 0,
"name": "telephone",
"icon": "telephone"
}
],
"tags": "",
"customer_custom_fields": [],
"assign_options_groups": [
{
"id": 10002,
"name": "Finance"
},
{
"id": 10003,
"name": "Customer Support"
}
],
"assign_options_users": [
{
"id": 1,
"name": "thomas"
},
{
"id": 2,
"name": "marleen"
}
],
"original_channel_id": 0
}
}