Raw data - BI

Business Intelligence

The primary purpose for our raw data endpoint is filling your datawarehouse for analytics with Omnidesk data. This will enable integration with BI tools, like powerBI.

All these methods require the key-permission: API_RAW_TABLE_READ.

Get available data and columns

GET https://account.omnidesk.com/api/v2/raw

The index lists all available data through the raw endpoint. See the Response tab below for a sample response.

200

{
  "type": "item",
  "item": [
    {
      "name": "tickets",
      "availableColumns": [
        "id",
        "brand_id",
        "channel_id",
        "direction",
        "from",
        "to",
        "status",
        "priority",
        "assigned_user_id",
        "assigned_group_id",
        "title",
        "created_at",
        "last_update"
      ],
      "availableFilters": [
        "time"
      ],
      "timeColumn": "created_at"
    },
    {
      "name": "messages",
      "availableColumns": [
        "id",
        "brand_id",
        "type",
        "direction",
        "user_id_created",
        "customer_id",
        "channel_id",
        "ticket_id",
        "created_at",
        "updated_at",
        "address_from",
        "address_to"
      ],
      "availableFilters": [
        "time"
      ],
      "timeColumn": "created_at"
    },
    {
      "name": "form_field_to_ticket",
      "availableColumns": [
        "id",
        "ticket_id",
        "form_field_id",
        "form_field_value",
        "created_at",
        "form_field_value_text"
      ],
      "availableFilters": [
        "time"
      ],
      "timeColumn": "created_at"
    },
    {
      "name": "user_ticket_opened_history",
      "availableColumns": [
        "id",
        "ticket_id",
        "user_id",
        "opened_at",
        "closed_at"
      ],
      "availableFilters": [
        "time"
      ],
      "timeColumn": "opened_at"
    },
    {
      "name": "ticket_history",
      "availableColumns": [
        "id",
        "ticket_id",
        "item_type",
        "message",
        "by_user_id",
        "item_type_id_before",
        "item_type_id",
        "created_at"
      ],
      "availableFilters": [
        "time"
      ],
      "timeColumn": "created_at"
    },
    {
      "name": "telephone_calls_inbound",
      "availableColumns": [
        "id",
        "brand_id",
        "ticket_id",
        "assigned_to_user",
        "time_created",
        "time_wait_start",
        "time_assigned",
        "time_ended",
        "time_wrapup_complete"
      ],
      "availableFilters": [
        "time_created"
      ],
      "timeColumn": "time_created"
    }
  ]
}

The following raw data is available:

Available table

tickets

messages

ticket_history

form_field_to_ticket

user_ticket_opened_history

telephone_calls_inbound

Requesting data for a given table

GET https://account.omnidesk.com/api/v2/raw/tableData

The actual data can be fetched with this endpoint. Use the data of the method above to generate a valid URL with valid columns and filters.

Path Parameters

Name	Type	Description
itemStart	integer	The record that should be started at, sample: 0
itemLimit	integer	Amount of records to return, default:1000, max: 5000
start	string	Timestamp of when the data should start, example: 2019-11-01 00:00
end	string	Timestamp of when the data should end, example: 2019-12-01 00:00
table	string	The table to get the data from, sample: telephone_calls_inbound
columns	string	comma seperated list of the columns you want data from

200

{
  "type": "itemList",
  "itemStart": 0,
  "itemTotal": 2,
  "itemLimit": 1000,
  "items": [
    {
      "id": 23444,
      "brand_id": 1,
      "ticket_id": 935491,
      "assigned_to_user": 299,
      "time_created": "2020-02-25 18:42:23",
      "time_wait_start": "2020-02-25 18:42:49",
      "time_assigned": "2020-02-25 18:49:56",
      "time_ended": "2020-02-25 18:55:35",
      "time_wrapup_complete": "2020-02-25 18:56:13"
    },
    {
      "id": 23445,
      "brand_id": 2,
      "ticket_id": 939492,
      "assigned_to_user": 0,
      "time_created": "2020-02-25 18:45:57",
      "time_wait_start": "2020-02-25 18:46:09",
      "time_assigned": null,
      "time_ended": "2020-02-25 18:47:16",
      "time_wrapup_complete": null
    }
  ]
}

In the response tab above there is a result sample of this request for the following sample url: https://account.omnidesk.com/api/v2/raw/tableData?table=telephone_calls_inbound&columns=id, brand_id,ticket_id,assigned_to_user,time_created,time_wait_start,time_assigned, time_ended,time_wrapup_complete&itemStart=0&start=2020-02-25 00:00:00&end=2020-02-26 00:00:00